Refund Policy

REFUND & CANCELLATION POLICY Provided by: Aura Digital De Entree 201 1101 HG Amsterdam The Netherlands Phone: +31 970 1020 6459 Email: help@cv-assistant.com Website: https://cv-assistant.com 1. Nature of Service CV-Assistant provides digital services only. No physical goods are delivered. 2. 14-Day Cooling-Off Period (EU Consumers) If you are an EU consumer, you may withdraw within 14 days of purchase unless digital performance has begun. 3. When You Are Eligible for a Refund You are eligible if: • You request cancellation within 14 days • No tokens have been used • No digital outputs have been accessed 4. When Refunds Are Not Available Refunds are not granted if: • Tokens have been used • Digital outputs have been accessed • The 14-day period has expired • Fraudulent activity is suspected • A chargeback is initiated without contacting support first 5. Refund Requests To request a refund, please send a request including: • Full name • Email address used for purchase • Date of purchase Send to: help@cv-assistant.com Or call: +31 970 1020 6459 6. Refund Method Approved refunds will be processed: • Using the original payment method • Within 14 days of approval 7. Disputes & Chargebacks Customers are encouraged to contact us before initiating a chargeback. Fraudulent or unjustified chargebacks may result in: • Account suspension • Loss of remaining tokens • Submission of evidence to payment providers 8. Exceptional Cases We may provide refunds in limited cases such as: • Duplicate payments • Technical errors preventing delivery We may provide refunds in limited cases such as: • Duplicate payments • Technical errors preventing delivery